Last updated: 6 October 2026
Position7.com is operated by Hooli s.r.o., Company ID 07502087, VAT ID CZ07502087, Jana Masaryka 364/23, 120 00 Prague 2, Czech Republic.
EU and EEA consumers
Consumers in the EU and EEA may withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, unless a statutory exception applies.
To withdraw, email info@position7.com before the 14-day period expires. Include your name, order number and the products being returned.
Return the goods within 14 days after notifying us. Customers are responsible for return-shipping costs.
Goods may be inspected as they would be in a shop. We may reduce the refund if unnecessary handling, installation, use, modification, damage or missing parts reduce the product’s value.
For a valid withdrawal, we will refund the product price and, where required by law, the cost of the least expensive standard delivery method offered. Express-delivery upgrades are not refundable.
We may withhold the refund until we receive the goods or proof of their return.
No restocking fee applies where prohibited by mandatory consumer law.
Customers outside the EU and EEA
Unless mandatory local law provides otherwise, all sales outside the EU and EEA, including sales to the United States, are final. We do not offer a general change-of-mind return right.
At our sole discretion, we may authorise the return of an ordinary, unrestricted product. An authorised discretionary return is subject to:
- Prior written approval from Position7;
- A 20% restocking fee;
- Customer-paid return shipping, insurance, customs and brokerage costs;
- No refund of original outbound shipping charges; and
- The product being unused, uninstalled, unmodified, undamaged and complete in its original packaging.
Unauthorised returns may be refused. A return authorisation does not guarantee a refund until the product has been received and inspected.
These restrictions do not exclude mandatory rights relating to defective, damaged or incorrectly supplied goods.
ISC and restricted products
Products shipped internationally under the UPS International Special Commodities programme, or otherwise classified as restricted firearm-related products, are not eligible for change-of-mind returns or exchanges after dispatch.
These products may include triggers, magazines, magazine components and other regulated firearm parts. Affected products will be identified on the product page or during checkout.
If an ISC or restricted product is defective, damaged or incorrect, do not ship it back. Contact info@position7.com for instructions. Depending on applicable law and shipping restrictions, we may provide replacement parts, repair, replacement, a price reduction or a refund.
Cancellation during delivery
If an order has already been dispatched, shipping charges are non-refundable except where mandatory law requires otherwise.
For customers outside the EU and EEA, any cancellation or discretionary return requested while the shipment is in transit remains subject to:
- The original outbound shipping charge;
- Any carrier interception or return charges;
- Customs, brokerage and storage charges;
- Customer-paid return shipping; and
- The 20% restocking fee.
For EU and EEA consumers exercising a statutory withdrawal right, we will refund the least expensive standard outbound delivery charge where required by law, but the customer remains responsible for the direct cost of returning or intercepting the shipment.
Refusing delivery or failing to collect a shipment does not, by itself, constitute a valid cancellation. The customer must notify us clearly by email.
Defective, damaged or incorrect goods
Contact info@position7.com if goods arrive defective, damaged, incomplete or incorrect. Include the order number, a description of the problem and photographs where reasonably possible.
Where a claim is valid, we will provide the remedy required by applicable law. Customers must not return restricted goods without our written shipping instructions.
Return address
Authorised ordinary-product returns should be sent to:
Hooli s.r.o. – Position7 Returns
Jana Masaryka 364/23
120 00 Prague 2
Czech Republic
International customers must obtain written return instructions before sending any product.
Email: info@position7.com
Telephone: +420 777 663 355
Nothing in this policy limits rights that cannot legally be excluded.
Need help?
Contact us at info@position7.com for questions related to refunds and returns.
Full Returns and Refunds Policy in Czech: Reklamační řád